A few tips & Tricks
Who is this service best suited for?
Our Wedding Packages are most appropriate for couples looking for an easy solution and are happy to leave the design details to the experts.
Why is the menu limited?
Our menu includes the most popular wedding flower items. We also know these items, created in our iconic style, provide the most impact and best value.
What color palettes are available?
We’ve curated a very special collection of four color palettes and will use the best blooms of the season in line with the palette you choose. Click here to see our color selection.
What if I want a ceiling installation or other ceremony feature?
We’d love to work with you to create a beautiful custom design for your day. Ceiling installations, table arrangements and custom ceremony features are part of our Full Service Wedding approach. To learn more
Can I pick-up my flowers from your studio?
We don’t offer a pick-up option and will deliver your flowers instead. Your finished flowers will be very delicate and we want them to arrive to you in perfect condition. Transporting flowers safely requires a lot of time and know-how so let us take care of it for you.
Will you replicate an image I supply to you?
You deserve more than a recreation of someone else’s bouquet. You and your partner have a unique story to tell and we feel so blessed to be part of your day. Leave it to us to make one bespoke for you!
When should I place my order?
We require a minimum of 28 days notice and suggest placing your order 2 – 4 months before your wedding day.
Can I receive a refund if I change my mind?
If you’ve placed an order and want to cancel, we will provide a 50% refund if you contact us at least 30 days prior to your flower delivery date. Within 30 days of your delivery date, no refund will be available. [Link to full T&Cs.]
What if I want a formal consultation?
We don’t offer consultations with Wedding Packages. They’re designed to be very straight-forward for you to order so leave the details to us. Place your order online, select your color palette and our design team will handcraft your wedding flowers. And deliver them to you on the day! Easy as that. If you’re looking for more of a collaborative approach, let’s talk about our Full Service Wedding option
When will my flowers be delivered?
We’ll connect with you in the lead up to your wedding day to finalize the delivery details, ensuring the timing suits your photographer’s requirements and the schedule for your day.
What if I want something not shown on the menu?
We keep the menu very limited because we believe each item provides the best value to our clients. In many instances, if an item isn’t listed on our menu, we don’t believe it’s worth your money.
Where do you deliver?
For a flat rate to Brooklyn, Queens, Manhattan, Bronx NY and Nassau County Long Island. We do not deliver to Staten Island . If your wedding is happening outside of Lunaluxe delivery footprint we’re always happy to provide a recommendation on a florist in your area.
How do I pay?
Place your order online and you’ll have the option of paying by Visa, Mastercard,AMEX. Payment in full is
required before your order is confirmed.